Covid-19 Policy

The following protocols have been introduced to ensure you are safe and feel comfortable when visiting Glenfall Massage during the Covid-19 pandemic.  Please read this fully before attending an appointment and be re-assured that Glenfall Massage is following the Government’s guidelines for Close Contact Services, as well as advice from my professional association and insurer.

Before Your Appointment

New Clients – As this is the first time I have treated you, we will do a consultation before your appointment.  This helps me to tailor the massage to your individual needs and will take about 20 minutes.  At the moment consultations are being done over the phone to reduce the length of appointments in line with Covid regulations.  Alternatively, a consultation form can be emailed to you, however, it is helpful to have a discussion about your circumstances and expectations for your massage in advance.

Existing Clients will be asked if there have been any changes to your medical history and whether you have had Covid-19.

Have you been abroad recently? – If you have travelled abroad please do not arrange an appointment until 14 days after your return.  

Have you received a Covid vaccination within the last week?  It is advisable not to have a massage within 48 hours of receiving a Covid vaccination as you may experience mild side effects from the vaccine and have a sore arm.  Personally I would encourage you to wait a week post-vaccination.

Payment by bank transfer is preferrable at the moment please.  A card machine is available, if required, and will be sanitised in-between clients. 

On The Day Of Your Appointment

Are you well? On the day of your appointment please consider if you have any of the key Covid-19 symptoms:

  • A high temperature
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • A loss or change to your sense of smell or taste.

If you answer yes to any of the above or if you have a sore throat, headache, body aches, new skin rashes or lesions, or feel generally unwell please postpone your appointment.  My cancellation policy is currently suspended and you can rearrange your appointment for Covid-19 related reasons without any financial penalty.

On arrival – Please try to arrive as close to your appointment time as possible and wait outside the building.  I will meet you at the front door of the building and you will be asked to complete a Covid-19 screening form and put a mask on before entering.  If you have a mask medical exemption, I would be grateful if you could notify me in advance.   

I will politely ask you not to touch anything unnecessarily as you move around the building and will open doors for you.  You will be asked to sanitise or wash your hands and given the opportunity to scan an NHS Test and Trace QR code if you have a phone that supports this technology. 

During the appointment I will wear a face mask and gloves.  Current advice discourages treating around the face area when clients are lying face up, if treatment is essential in this area I will additionally wear a visor.

A plastic container will be provided for your belongings and clothes, this is disinfected after every client.  If you are an NHS front line worker, please change out of your uniform before visiting the practice.

Good ventilation is a key aspect of reducing the risk of Covid-19 transmission.  A window will be kept open throughout the treatment.  Extra heating and blankets will be available to keep you warm.

When the treatment is over, please leave the linen and towels on the table and do not fold them or help to tidy.  

Practice Hygiene

All surfaces and equipment in the treatment room and communal areas are disinfected prior to every appointment, this includes door handles, stair banisters and all surfaces in the bathroom.  Fresh laundry that has been washed at 60C is used for each treatment.  A 30 minute gap is left in-between appointments to thoroughly clean and ventilate the treatment room and bathroom.

Please come to your appointment by yourself, unless you need special assistance in which case this must be discussed with me beforehand.  The practice is located on the first floor and there are two flights of stairs to access it.

Risk Assessment

Please be re-assured that Glenfall Massage is following the Government’s guidelines for Close Contact Services as well as advice from my professional association and insurer.  A thorough risk assessment has been completed to identify and reduce risks, a copy of this is available by email upon request.  I also take regular Covid lateral flow tests.

If I develop any symptoms for Covid-19 I will stop working immediately and get a PCR test and self-isolate in line with current Government guidance.  If I receive a positive test or am contacted by the NHS Test and Trace service I will inform patients seen in the previous 48 hours and will be legally required to pass their contact details to the NHS Test and Trace service.

Thank you for your support and understanding during this challenging time.

Abi McPherson
Owner of Glenfall Massage